Terms and Conditions

Sunrise Psychiatric NP Services
Effective Date: September 1, 2026

Welcome to Sunrise Psychiatric NP Services (“Sunrise,” “we,” “us,” or “our”). These Terms and Conditions govern your use of our website, online forms, patient portal, telehealth services, and other communications or services offered by our practice.

By accessing our website, requesting an appointment, using our online services, or receiving services from Sunrise, you agree to these Terms and Conditions.

1. Purpose of Website and Online Information

Information available through our website, social media, online forms, or other electronic communications is provided for general informational purposes only. It is not medical advice, does not establish a provider-patient relationship, and should not be used to diagnose, treat, or manage a medical or mental health condition.

A provider-patient relationship is established only after Sunrise has agreed to provide services and you have completed the required intake, consent, and registration processes.

2. Services

Sunrise provides psychiatric evaluation, medication management, psychotherapy, care coordination, and related mental health services, as clinically appropriate and within the scope of the practice.

Services may be provided in person or through telehealth, when clinically appropriate and permitted by applicable law. Availability of specific services is not guaranteed and may depend on clinical needs, scheduling, insurance coverage, licensure requirements, and other factors.

3. Emergencies and Crisis Situations

Sunrise is not an emergency or crisis service and does not provide 24-hour emergency coverage unless explicitly arranged in writing.

Do not use the website, email, text message, patient portal, or routine office voicemail for urgent mental health concerns, medication emergencies, or situations involving immediate risk of harm.

If you are experiencing a mental health emergency, have thoughts of harming yourself or someone else, or are unable to keep yourself safe:

• Call 911.

• Call or text 988 for the Suicide & Crisis Lifeline.

• Go to the nearest emergency department.

• Contact local emergency or mobile crisis services.

4. Appointments, Cancellations, and No-Shows

Appointments must be scheduled in advance.

You are responsible for providing accurate contact and insurance information and for arriving on time for in-person or telehealth appointments.

Please provide at least 48 hrs notice if you need to cancel or reschedule an appointment.

Late cancellations and missed appointments may be subject to a fee, as outlined in the practice’s financial policy or patient intake materials.

Repeated missed appointments, late cancellations, failure to complete required forms, or failure to follow practice policies may affect continued scheduling availability.

5. Fees, Insurance, and Payment

You are responsible for understanding your insurance benefits, including copayments, deductibles, coinsurance, prior authorization requirements, and limits on covered services.

Insurance coverage is not a guarantee of payment. You remain responsible for all charges not paid by your insurance plan, including noncovered services, deductible amounts, copayments, coinsurance, late-cancellation fees, and balances resulting from inaccurate or inactive insurance information.

Payment is due at the time of service unless another arrangement has been approved by the practice. Outstanding balances may need to be resolved before additional nonurgent services are scheduled.

6. Telehealth Services

Telehealth services may involve the use of secure audio, video, electronic communication, and patient portal technologies. By participating in telehealth, you acknowledge that:

• You will provide your current physical location at the start of each telehealth appointment.

• You will participate from a private, safe setting whenever possible.

• Technical difficulties may interrupt, delay, or require rescheduling of an appointment.

• Telehealth may not be clinically appropriate for every concern or situation.

• The provider may determine that an in-person evaluation, emergency assessment, referral, or a higher level of care is necessary.

Telehealth services are available only when the provider is legally permitted to provide care in the state where you are physically located at the time of the visit.

7. Communications

We may contact you by phone, voicemail, email, text message, mail, or patient portal using the contact information you provide. You are responsible for keeping your contact information current.

Email and text messages may not be fully secure and should not be used for urgent concerns or detailed clinical information unless you have been directed to use an approved secure method.

Routine messages may not receive an immediate response. Prescription refill requests, forms, letters, and administrative requests may require an appointment and may take several business days to process.

8. Prescriptions and Medication Management

Medication decisions are based on clinical assessment, medical necessity, safety considerations, and professional judgment. A request for medication, refill, dose change, prior authorization, or pharmacy transfer does not guarantee that the request will be approved.

Patients are expected to:

• Take medications only as prescribed.

• Notify the practice of medication side effects, pregnancy, medical changes, hospitalizations, and changes in other medications or substances.

• Attend follow-up appointments as recommended.

• Use one pharmacy when requested for continuity and safety.

• Comply with applicable policies for controlled substances, including medication monitoring, refill timing, and required visits.

Lost, stolen, damaged, or prematurely used medications may not be replaced.

9. Patient Responsibilities

To support safe and effective care, patients agree to:

• Provide accurate, complete, and timely information about medical history, psychiatric history, medications, substance use, symptoms, insurance, and contact information.

• Participate actively in treatment planning and notify the practice of significant changes in symptoms or safety concerns.

• Treat staff, providers, and other patients with respect.

• Refrain from threatening, abusive, discriminatory, harassing, or disruptive behavior.

• Follow practice policies, including financial, appointment, telehealth, and communication policies.

Sunrise may discontinue nonemergency services when clinically appropriate and permitted by law, including for repeated nonpayment, missed appointments, inability to maintain a safe therapeutic relationship, or conduct that threatens the safety of staff or others. Reasonable notice and transition planning will be provided when required.

10. Privacy and Confidentiality

Your health information is protected in accordance with applicable federal and state privacy laws, including HIPAA. Our Privacy Policy and Notice of Privacy Practices describe how personal information and protected health information may be used, disclosed, and safeguarded.

Mental health records may be subject to additional confidentiality protections under New York law and other applicable laws.

11. Intellectual Property

The website’s text, design, logos, graphics, forms, and other content are owned by or licensed to Sunrise and are protected by applicable intellectual property laws. You may use website materials for personal, noncommercial purposes only.

You may not copy, reproduce, distribute, modify, transmit, reverse engineer, or use website content for commercial purposes without prior written permission from Sunrise.

12. Third-Party Websites and Services

Our website may include links to third-party websites, patient portals, scheduling platforms, payment processors, telehealth platforms, or other services. These third parties operate independently and may have their own terms and privacy policies.

Sunrise is not responsible for the content, availability, security, accuracy, or privacy practices of third-party websites or services.

13. Disclaimer of Warranties

We make reasonable efforts to keep website information accurate and current; however, website content may contain errors, omissions, or outdated information. The website and its content are provided “as is” and “as available,” without warranties of any kind, express or implied.

Sunrise does not guarantee that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components.

14. Limitation of Liability

To the fullest extent permitted by law, Sunrise and its providers, employees, contractors, and affiliates will not be liable for damages arising from or related to use of, or inability to use, the website or online services.

Nothing in these Terms and Conditions limits rights or remedies that cannot legally be waived.

15. Changes to These Terms and Conditions

Sunrise may update these Terms and Conditions at any time. The revised version will be posted with an updated effective date. Continued use of the website or services after a revised version is posted indicates acceptance of the updated Terms and Conditions.

16. Governing Law

These Terms and Conditions are governed by the laws of the State of New York, without regard to conflict-of-law principles. Any dispute arising from these Terms and Conditions will be addressed in accordance with applicable federal, state, and local law.

17. Contact Information

For questions about these Terms and Conditions, please contact:

Sunrise Psychiatric NP Services
536 N 5th St
New Hyde Park, NY 11040
Phone: 212.812.1221
Email: [email protected]